spa policies

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide $50 consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long-term, and a clear plan of action based on your individual goals.

Cancellation Policy

As a courtesy to our providers, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. If you arrive more than fifteen (15) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments. Depending on your consultation, you may be charged $50-$100 if it is not canceled or rescheduled within time frame. $150 fee for no shows.

Pricing + Payments Policy

Pricing for products and services is subject to change at any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).  If there are any payment issues with a client’s credit or debit card – chargebacks, fraud issues, etc., we cannot accept credit or debit cards from the client and require payment in cash. We do not accept payment in the form of checks.

Returns + Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.